Welcome to Back to Bed (backtobed.com.au). By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. General Conditions & Eligibility

1. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms, including our Return and Refund Policy.
2. You must be at least the age of majority in your state or territory of residence to use this site and purchase our products.
3. We reserve the right to refuse service to anyone for any legitimate business reason at any time.

2. Product Characteristics and Variations

We sell high-quality furniture, including timber bed frames, sofa beds, and futon mattresses. By purchasing, you acknowledge and agree that:

1. Natural Materials: Products utilizing natural timber or materials may feature unique variations in grain, color, knots, and texture. These are natural characteristics, not manufacturing defects.
2. Color Display: We display product images and colors as accurately as possible. However, because digital screens, devices, and home lighting vary, we cannot guarantee that your screen's display of a color will perfectly match the physical product.

3. Prices and Pricing Errors

1. Prices for our products are subject to change without notice. 
2. Pricing Glitches: In the event that a product is mistakenly listed at an incorrect price due to a system glitch, typographical error, or IT failure, we reserve the right to refuse or cancel any orders placed for that product. If your credit card or payment method has already been charged, we will immediately cancel the order and issue a full refund.

4. Delivery, Shipping, and Property Access

Because our products are large and bulky, the following shipping terms apply:

1. Metro vs. Regional Shipping Rates: The standard shipping prices displayed or calculated automatically during online checkout apply strictly to major metropolitan capital cities.
2. Regional Delivery Surcharges: Deliveries to regional, rural, or remote areas across Australia require specialized heavy-freight handling and will incur an extra freight cost over and above the price mentioned during checkout. 
3. Custom Quotes: If you are ordering from a regional area, please contact us directly at backtobed@live.com.au or call our team before purchasing to obtain a customized shipping cost. 
4. Right to Adjust or Cancel: If a regional order is completed online using standard metro rates, Back to Bed reserves the right to contact you to arrange payment for the additional regional freight surcharge. If an agreement on the custom shipping cost cannot be reached, we reserve the right to cancel the order and issue you a full refund.
5. Delivery Conditions: Deliveries are generally standard curbside or front-door drop. Couriers are not responsible for carrying items upstairs, inside your property, or assembling items unless premium white-glove service is explicitly purchased.
6. Access to Property: It is the customer’s responsibility to ensure that the ordered items (such as long bed frame rails or large sofa beds) can physically fit through doorways, hallways, stairwells, and elevators.
7. Failed Deliveries & Redelivery: If a delivery fails because no one is home during the agreed delivery window, or because access to the property is unsafe or restricted, you may be liable for redelivery fees, storage fees, or return freight charges incurred by the carrier.

5. Self-Assembly and Product Care

1. Many of our products (including bed frames and sofa beds) require self-assembly. Back to Bed provides assembly instructions. 
2. We are strictly **not liable** for any damage to the product, your property, or personal injury resulting from incorrect, negligent, or forced DIY assembly, or the use of improper tools.
3. It is your responsibility to follow standard care guidelines, including ensuring appropriate ventilation to prevent environmental issues like mould or moisture build-up as outlined in our Refund Policy.

6. Order Cancellations and Accuracy of Billing

1. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction on a case-by-case basis.
2. We reserve the right to refuse or limit any order placed with us. In the event that we make a change to or cancel an order, we will notify you by contacting the email or phone number provided at the time the order was made.
3. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

7. Australian Consumer Law & Limitation of Liability

1. Our Legal Commitment: Nothing in these Terms of Service excludes, restricts, or modifies any consumer guarantees, rights, or remedies you have under the Australian Consumer Law (ACL) contained in the Competition and Consumer Act 2010.
2. Limitation: To the maximum extent permitted by law, and subject to your non-excludable rights under the ACL, Back to Bed, our directors, employees, or affiliates shall not be liable for any indirect, incidental, or consequential damages, or loss of profits arising out of your use of our website or the use of our products. 

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia and the State of Victoria. You explicitly agree to submit to the exclusive jurisdiction of the courts and tribunals of Victoria.

9. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

10. Contact Information

Questions about the Terms of Service should be sent to us at backtobed@live.com.au.